During an emergency, every minute matters. Medical alert systems are a valuable tool that allow seniors to live independent lives without compromising safety. But not all medical alert systems are created equal. Our partners at ConsumerAffairs researched the best medical alert systems in Las Vegas so you can figure out which system features matter most to you.
Las Vegas is a young town, but that is rapidly changing. Drawn by a cheaper cost of living than nearby metro areas or by a desire to move closer to their middle-aged children, the retirement-age community in Clark County is growing at a faster pace than any other age group.
Homes in seniors-only communities like Sun City Summerlin and Sun City Anthem are in high demand, though some seniors are choosing to live in mixed-generation neighborhoods all across the valley. With desert landscaping and other low-maintenance options readily available, many seniors are living independently and alone. It’s what many prefer, but it comes with some inherent risk.
Spread out suburbs can mean people stop by less, and during the summer even something as simple as a walk to the mailbox can pose a serious risk of heat stroke. That’s why many see the benefits of medical alert systems. These devices allow seniors to live with dignity and independence while still ensuring their safety.
According to the Governor’s Commission on Aging, 36 percent of Nevada residents 65 years or older are living with a disability. For these people, having quick access to medical services or trusted family members during an emergency is especially important. It can be a matter of life and death.
Features of medical alert systems
What It Does
Call for help
Connects you to a real-life person after user pushes button
Automatically detects when user has fallen and alerts someone
Checks health vitals
GPS location services
Tracks physical location of user
Home security monitoring
Fire, smoke, carbon monoxide detection
Some features on medical alert systems in Las Vegas may be pricey, so be on the lookout for hidden fees or additional costs for installation, cancellation or “premium” services. For example, the system may require you to install a landline telephone connection, or there may be an additional cost if two seniors are using the system instead of just one.
Pricing is a factor because Medicare and many insurance companies will not cover such systems. Long-term care insurance, however, may cover these systems depending on the plan. Speak to your insurance provider. When discussing price with the medical alert system companies, be sure to ask what discounts they offer. Many offer discounts for veterans or AARP members.
Even for seniors living on fixed incomes, medical alert systems are within reach and can give you peace of mind. Refer to the following companies as you consider your options.
Medical Guardian’s home base covers a 1,300-foot range and has up to 32 hours of battery stored in case of a power outage. It uses AT&T coverage for its services. Users receive an alert when the battery on their wearable device is low. Their system can notify family members when there is unusual activity. Customer reviews show that users are happy with the service.
LifeFone offers great value for a medical alert device. Spouses are covered for free and there is no equipment or activation fee. Lifetime subscribers get a locked-in price guarantee. Fall detection can be added for an extra charge. Customers in Las Vegas said they liked the company’s helpful reps and quick response in times of need.
The home base for MobileHelp has a 600-foot range and 30 hours of battery in the event of a power outage. The system uses AT&T coverage to provide its service. There is also a "smart" option that has a more discreet appearance and offers additional health tracking. Customers like the ease of setup and the customer service, and it has a five-star rating with the Better Business Bureau.
A fall detection feature automatically calls LifeStation when it senses a fall has occurred. The home base has a 500-foot range and up to 32 hours of standby power in case of a loss of electricity in the home. This system automatically tests the connection each week to ensure it’s functioning properly. Customers frequently report accidentally activating their alert, but note that the response team is very kind when that happens.
MedicalAlert can utilize landlines or AT&T coverage, depending on the user preference. Features include fall detection, as well as various options for caregivers. The response center offers languages other than English, though you’ll need to get in contact with them to ask about a specific language need. While reviews reveal very few issues with the service, some users have experienced frustration with the billing department.
HomeSafe and GoSafe pedants and wristbands by Philips are water resistant and have automatic fall detection. Response associates, based in the U.S. and Canada, are available 24/7/365. The average answer time is 12 seconds and the average tenure of associates is seven years. Founded in 1974, Philips Lifeline was a pioneer of medical alert device technology and remains a leader today.